FAQ
Questions & answers.
Everything you need to know before you get in touch. If your question isn't here, just ask us.
The process
How does it work? +
Book a free 30-minute call, tell us about your business and what you need, and we'll send you a fixed-price proposal within 24 hours. Once you approve it and pay a 50% deposit, we start building. You review the site before anything goes live.
How long does it take? +
Spark sites (1–3 pages) are typically live in a week. Foundation runs 2–3 weeks. Momentum 3–4 weeks. Presence 4–6 weeks. These timelines assume you provide content — if you need help with that, ask us.
Do I need to provide content? +
For Spark and Foundation, yes — we'll need your text, photos, and any existing branding. For Momentum and Presence, SEO copywriting is included for key pages. We'll give you a simple brief document so you know exactly what to provide.
Can I see the site before it goes live? +
Always. We'll share a staging link before launch and won't publish anything until you're happy with it.
Pricing & payment
Are there any hidden costs? +
No. The price we quote is the price you pay. Hosting, domain registration, and SSL are separate ongoing costs (we'll make these clear upfront), but there are no surprise invoices.
How does payment work? +
Two options. Pay once: 50% deposit to start, 50% on launch day. Or take a Care Plan: a monthly fee that bundles your build, hosting, SSL, security updates, and ongoing maintenance into one number — minimum 24 months, then rolling.
What happens at the end of a Care Plan minimum term? +
You can keep paying for Care, you can move hosting elsewhere, or you can cancel. The code is yours from day one regardless — the Care Plan only buys you ongoing service. We'll help you migrate if you want to leave.
About your site
Will I own the site? +
Yes, completely. Your domain, your code, your content — all yours from day one. We don't lock you into a proprietary platform. If you ever want to move to a different developer, everything transfers cleanly.
Can I edit the site myself? +
Foundation, Momentum, and Presence packages include CMS access so you can update text and images without touching code. Spark sites are lightweight static pages — let us know if you'll need regular updates and we'll factor that in.
What platform do you build on? +
Modern static-site technology (Astro) for most sites — fast, secure, costs a fraction of WordPress hosting. For e-commerce we use Shopify or WooCommerce depending on your needs.
Will it work on mobile? +
Every site we build is mobile-first — we design for phones before scaling up to desktop. Over 60% of small business searches happen on mobile.
After launch
What happens if I want changes after launch? +
On a Care Plan, monthly content changes are bundled in. Outside of that, get in touch and we'll quote — small tweaks are usually within the day rate.
Do you help with Google rankings? +
All packages include foundational SEO. Momentum and Presence include local keyword research and SEO copywriting. Want more? The AI SEO Pack add-on covers full audit, structured data and a 90-day content plan.
What if something breaks after launch? +
On a Care Plan, we fix it — usually within a working day. Without one, get in touch and we'll quote. For anything critical, we always respond within 24 hours regardless.
Still have questions?
Book a free 30-minute call. No commitment — we can answer anything in person and give you a sense of whether we're the right fit.
Book a free call →